Refund and Returns Policy

1. General Policy

rurallife is committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags.

3. Return Process

• Contact our support team at [email protected] or call +1(806)737-9486to obtain a Return Authorization Number (RAN).
• Package the product securely and include the RAN on the outside of the package.
• Ship the package to the address provided by our support team. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• Provide proof of shipment (tracking number) to our support team.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will be the purchase price minus any applicable restocking fees.

5. Non‑Refundable Items

The following items are not eligible for return or refund:

• Custom‑made or personalized products.
• Gift cards and digital download codes.
• Items marked as final sale.

6. User Responsibilities

When initiating a return, you agree to:

• Provide accurate contact information.
• Follow the return instructions provided by rurallife.
• Ensure the returned product is securely packaged to prevent damage during transit.

7. Shipping Costs

Unless the return is a result of a defect, error, or mis‑description by rurallife, the customer bears all shipping costs associated with the return.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: rurallife Store, 123 Main Street, Anytown, USA

9. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the jurisdiction in which rurallife operates. We reserve the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.